Frequently Asked Questions

How can I contact wfaclx™?

Email service@wfaclx.com or call 00852-9314218. Customer care hours are 8:00 AM – 10:00 PM Daily.

How do I select the right size or fit?

Read the size and fit information on the specific product page and compare it with your needs before ordering. Sizing and fit can differ between product types and manufacturers. If the listing does not provide a measurement you need, contact us before purchase.

Are all accessories shown in the photos included?

Only items and components stated in the product listing are included. Pool, beach, and lifestyle props may be shown for context and are not included unless the listing says so.

Can I use the products in salt water or open water?

Use a product only in the environments and ways described by its product listing and any included instructions. Do not assume that an item is suitable for salt water, diving, submersion, or a particular depth unless the specific product information expressly supports that use. Rinse and care for products according to the instructions provided.

Is the waterproof phone pouch guaranteed to protect every device?

Compatibility and water resistance depend on the product’s stated specifications, proper closure, device dimensions, and condition of the pouch. Review the listing and instructions carefully. Do not treat a pouch as a guarantee against water damage; follow any testing instructions before use and keep valuable devices protected.

How do I care for swim gear?

Follow the item-specific care information. Where instructions permit, rinse off pool or salt residue and allow equipment to dry fully before storing. Do not use heat, chemicals, or cleaning methods that are not approved for the item.

Where is my order?

Check your order or shipment notification for status and tracking when available. If tracking has not updated for an extended period, contact us with your order number.

Can I change my shipping address?

Contact us as soon as possible. We can check whether an address correction is still possible, but cannot guarantee a change after fulfillment or carrier handoff.

How do returns work?

Review the Return & Refund Policy and contact us before sending an item back. Return eligibility and instructions depend on the item, its condition, the request, and applicable law.

What if an item arrives damaged or incorrect?

Keep the item and packaging, take clear photos, and contact us with your order number and a description of the problem so we can review it.