Return & Refund Policy
Clear information for your shopping experience, order, and time by the water.
Contact Us Before Returning
To request a return, contact wfaclx™ with your order number, the item name, the reason for the request, and a description of the item’s condition. Please wait for return instructions before shipping anything back. The return period applicable to your order is the period stated at purchase or required by applicable law. If you are unsure which period applies, contact us promptly so we can clarify before you send the item.
Condition and Review
Unless the product listing or applicable law says otherwise, an item should be returned in the condition received, with included parts, accessories, and packaging. Swim products may have hygiene or safety considerations; do not use or return an item in a way that conflicts with the product-specific return information. If an item appears defective, damaged, or incorrect, contact us before testing, repairing, or disposing of it. We may request photographs or other details to review the issue.
Return Shipping and Exceptions
Responsibility for return shipping depends on the reason for the return, product terms, checkout disclosures, and applicable law. We will explain any known return shipping requirements when providing instructions. Certain items may be excluded from change-of-mind returns where permitted, including items disclosed as non-returnable for hygiene, safety, personalization, or other stated reasons. Such exclusions do not remove rights that cannot legally be excluded.
Refund Decisions and Timing
After an authorized return is received and reviewed, we will notify you of the outcome. Approved refunds are generally submitted to the original payment method where possible. The time for funds to appear depends on your bank or payment provider. If a refund is approved but does not appear after the provider’s normal processing period, contact the provider and then reach out to us with your order number.
Shipping Charges, Partial Returns, and Cancellations
Original shipping charges, expedited service fees, import charges, and return shipping may not be refundable unless required by law or confirmed by us. For an approved return of only part of an order, the refund will relate to the eligible item or items. Contact us quickly to request cancellation; a cancellation may no longer be possible after processing or shipment begins.
Consumer Rights
This policy operates alongside consumer rights available under applicable law. Nothing here limits a right or remedy that cannot lawfully be limited. For assistance, email service@wfaclx.com or call 00852-9314218 during 8:00 AM – 10:00 PM Daily.